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  1. Z-Push
  2. ZP-1286

Unable to delete an appointment on mobile phone

    Details

    • Type: Bug
    • Status: Resolved
    • Priority: Medium
    • Resolution: Fixed
    • Affects Version/s: 2.3.8 beta2
    • Fix Version/s: 2.3.8
    • Component/s: None
    • Labels:
      None

      Description

      Steps to reproduce:

      • Set up an Exchange account on your phone.
      • Make an appointment in WebApp.
      • Open this appointment on your phone and delete it.

      What should happen:
      The appointment is deleted in WebApp and on your phone.

      What actually happens:
      The appointment is deleted on your phone, but stays in WebApp.

      The following error/warning is given by z-push.log

      03/09/2017 20:08:06 [ 8521] [ INFO] [ck] cmd='Sync' memory='3.09 MiB/3.50 MiB' time='0.52s' devType='iPhone' devId='hghm0us7q93on8k6rt9g2teao8' getUser='ck' from='192.168.2.66' idle='0s' version='2.3.8beta2+0-0' method='POST' httpcode='200'
      03/09/2017 20:08:08 [10517] [ INFO] [ck] SyncCollections->CheckForChanges(): Waiting for store changes... (lifetime 900 seconds)
      03/09/2017 20:08:19 [ 9179] [ INFO] [ck] cmd='FolderSync' memory='3.09 MiB/3.50 MiB' time='0.74s' devType='iPhone' devId='hghm0us7q93on8k6rt9g2teao8' getUser='ck' from='192.168.2.66' idle='0s' version='2.3.8beta2+0-0' method='POST' httpcode='200'
      03/09/2017 20:08:21 [ 8060] [ INFO] [ck] SyncCollections->CheckForChanges(): Waiting for store changes... (lifetime 900 seconds)
      03/09/2017 20:08:39 [10517] [ INFO] [ck] StatusException: SyncCollections->CheckForChanges(): Timeout forced after 31s from 900s due to other process - code: 3 - file: /usr/share/z-push/lib/core/synccollections.php:579
      03/09/2017 20:08:39 [10517] [ INFO] [ck] cmd='Ping' memory='3.35 MiB/3.75 MiB' time='30.85s' devType='iPhone' devId='hghm0us7q93on8k6rt9g2teao8' getUser='ck' from='192.168.2.66' idle='31s' version='2.3.8beta2+0-0' method='POST' httpcode='200'
      03/09/2017 20:08:48 [ 9180] [WARN] [ck] /usr/share/z-push/backend/kopano/importer.php:262 hex2bin(): Hexadecimal input string must have an even length (2)
      03/09/2017 20:08:48 [ 9180] [WARN] [ck] MAPIUtils->IsInCalendarSyncInterval: Message is OUTSIDE the synchronization interval
      03/09/2017 20:08:48 [ 9180] [WARN] [ck] ImportChangesICS->isModificationAllowed('Ua628a:4a3c0298843d4b29a322badb688e59b1462408000000'): Message in Calendar is outside the sync interval. Data not saved.
      03/09/2017 20:08:48 [ 9180] [ INFO] [ck] StatusException: ImportChangesICS->ImportMessageDeletion('Ua628a:4a3c0298843d4b29a322badb688e59b1462408000000'): Message deletion is not allowed. Deletion not executed. - code: 8 - file: /usr/share/z-push/backend/kopano/importer.php:461
      03/09/2017 20:08:48 [ 9180] [ INFO] [ck] Processed '1' incoming changes
      03/09/2017 20:08:48 [ 9180] [ INFO] [ck] KopanoBackend->Logoff(): Updating freebusy information on folder id '4a3c0298843d4b29a322badb688e59b1f02105000000'
      03/09/2017 20:08:48 [ 9180] [ INFO] [ck] cmd='Sync' memory='2.58 MiB/3.00 MiB' time='0.44s' devType='iPhone' devId='hghm0us7q93on8k6rt9g2teao8' getUser='ck' from='192.168.2.66' idle='0s' version='2.3.8beta2+0-0' method='POST' httpcode='200'
      03/09/2017 20:08:50 [ 7149] [ INFO] [ck] SyncCollections->CheckForChanges(): Waiting for store changes... (lifetime 900 seconds)
      03/09/2017 20:08:51 [ 8060] [ INFO] [ck] StatusException: SyncCollections->CheckForChanges(): Timeout forced after 30s from 900s due to other process - code: 3 - file: /usr/share/z-push/lib/core/synccollections.php:579
      03/09/2017 20:08:51 [ 8060] [ INFO] [ck] cmd='Ping' memory='3.35 MiB/3.75 MiB' time='30.75s' devType='iPhone' devId='hghm0us7q93on8k6rt9g2teao8' getUser='ck' from='192.168.2.66' idle='30s' version='2.3.8beta2+0-0' method='POST' httpcode='200'
      03/09/2017 20:09:02 [ 8717] [ INFO] [ck] SyncCollections->CheckForChanges(): Waiting for store changes... (lifetime 900 seconds)
      

      note: I tested the same for Outlook, but the issue doesn't appear here

      Reported in the forum: https://forum.kopano.io/topic/596/unable-to-delete-calendar-entry-with-mobile

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                • Assignee:
                  Unassigned
                  Reporter:
                  lherrmann Lex Herrmann
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                  • Created:
                    Updated:
                    Resolved: